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WEB SELF-SERVICE IMPROVES QOS FOR IRISH FERRIES’ CUSTOMERS
eGain Communications has announced that Irish Ferries has selected its Web self-service solution, eGain Inform. It will provide their two million annual customers with comprehensive information when planning a business trip or holiday via www.irishferries.com . eGain Inform is directly linked to the email management solution, eGain Mail, to provide acurate and timely replies to all inbound customer email enquiries. Irish Ferries is the winner of the Best Ferry Company and Best Travel Website at the 2002 Holiday Awards. www.eGain.com