Uncategorized
How to eCommerce-enable your website
Sponsored by
Room Number
Suite 3 “Patrick Kavanagh” – Business Centre
Panel Members
John Mitchell, Strata3
Gareth Dunlop, Tibus
Dermot McNally, Directski.com
Session Details
This session will address the following five key topics:
- Is eCommerce the right move? – product suitability and potential demand
- The Purchase Cycle – easy steps to the transaction
- Integration & Fulfilment – stock control, CRM (Customer Relationship Management) and ERP (Enterprise Resource Planning)
- Security – Managing credit card and customer information
- Upsell & Marketing – promotion, storing and using CRM information
Panel Biographies
John Mitchell, Strata3 – Sales Director
John Mitchell heads up the business development & consultancy services for Strata3. Prior to this John worked as a Financial Analyst in the Telecoms & Emerging Technologies Division of Chase Manhattan (Global Bank) in New York from 1996 to 1999. John subsequently returned to Ireland to co-found hiTouch.com; a technology firm specialising in software development for Telecoms and Banks, where he worked as Commercial Director with domestic clients such as BOI, AIB, Eircom and Vodafone. In 2000 John joined Orbiscom Business Payments Group, to head up the business development and consultancy duties of this Irish-based global e-payments provider. Based primarily in the U.S., John combined his knowledge of financial services and IT to consult, and successfully sell to leading International entities such as MasterCard, Citibank, and Wells Fargo. Since joining in 2002, John has managed the sales team as well as the key client relationships for the company.
B.A. (Hons) Economics, University College Dublin
M.Econ.Sc, UCD / European Institute, Italy
Gareth Dunlop, Tibus – Managing Director
Gareth Dunlop is the Managing Director of Tibus, an all island internet agency, with offices in Belfast and Dublin. Tibus specialises in web development (and related disciplines) and network services (primarily hosting and broadband) for businesses, throughout Ireland and the UK. Tibus’ internet software specialisms include systems integration, content management and usable interface design. On the networks side, the focus is on providing business-grade broadband and hosting, along with personalised support services, for businesses of all sizes.
Gareth writes and lectures extensively on internet related matters, authors a regular monthly column for Business Eye magazine in Northern Ireland, and has previously occupied a regular column for Business Plus magazine in the Republic of Ireland.
Prior to joining Tibus in 1997, Gareth worked as a programmer in AIB Bank, Dublin, where he was part of the software team which launched Ireland’s first online personal banking project, 24hour-online.ie. Gareth has a BSc in Computer Science from Queen’s University, Belfast.
Dermot McNally, Directski.com – CTO and Co-Founder
Dermot McNally became involved in the Internet industry by sheer accident in 1995 and never looked back. He has had a varied career, from small ISP to large multinational. He spent some years in Munich, during which time he became an avid skier. In 2000 he returned to Dublin to co-found Directski.com.
Directski.com is an Internet-based winter-sports Tour Operator selling full package ski holidays, mostly on the British and Irish markets. In
2006/2007 the company sent 30,000 skiers on holiday, and Internet technology has been the key to this rapid growth. Directski.com is a brand of Traveldev Ltd. which now employs 65 people in its offices in Dublin and Belfast and over 70 staff in its ski resorts.